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Functionally Illiterate Employees #1 : Kenexa

April 11, 2013
Apparently the fact that I went on a tangent about the cover letter not being the correct one threw off Sarah B.’s ability to understand the main point of my e-mail–that it’s not possible to complete a submission…
I understand that.  The problem is that I have not been able to complete applications on the Brass Ring system no matter who the company is.

Dear Scott,

Thank you for contacting the Global Support Center at Kenexa, an IBM company. For candidate support you will need to contact Moviefore directly. We provide the BrassRing tool, but they control the database and provide all candidate support. Best of luck and have a great day.

Sarah B.
KeneX an IBM Company
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination, distribution, forwarding, or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited without the express permission of the sender. If you received this communication in error, please contact the sender and delete the material from any computer.

From: Bruce Kneuer []
Sent: Tue 4/9/2013 6:55 PM
To: Helpdesk.Lincoln
Subject: Fw: New (Journalism Or Editor Or Writer Or Reporter Or Journalist Or Write Or Edit Or Report) Not Patch jobs in Bronx, NY (20 Jobs)
—– Forwarded by Bruce Kneuer/Bedford/IBM on 04/09/2013 09:15 AM —– 

From:        Scott Hutchins <> 
To:        “” <>, 
Date:        04/08/2013 04:52 PM 
Subject:        Fw: New (Journalism Or Editor Or Writer Or Reporter Or Journalist Or Write Or Edit Or Report) Not Patch jobs in Bronx, NY (20 Jobs) 

I attempted to apply to the Moviefore job, but it was through Kenexa’s  Brassring, and I got this when I attempted to submit the application, as always occurs when I attempt to apply to something in this manner.  It doesn’t seem to matter how quickly I do it (and this was really a test, since I didn’t have the correct cover letter uploaded–I usually create them from a colleciton of tmeplates I have with customization specifically for the job), but since I’ve never gotten Brassring to work properly, I was just trying to get something through. 

It’s not my computer.  My computer is in storage.  This happens whether I access it at Brooklyn College, the New York Public Library, One-Stop career centers, etc., not a specific computer. 

This webpage is not available 
Google Chrome could not load the webpage because took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection. 
Here are some suggestions:

  • Reload this webpage later.
  • Check your Internet connection. Restart any router, modem, or other network devices you may be using.
  • Add Google Chrome as a permitted program in your firewall’s or antivirus software’s settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
  • If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don’t believe you should be using a proxy server, adjust your proxy settings: Go to the Chrome menu >Settings > Show advanced settings… > Change proxy settings… > LAN Settings and deselect the “Use a proxy server for your LAN” checkbox. 
    Error 7 (net::ERR_TIMED_OUT): The operation timed out. 
    Scott Andrew Hutchins [archive site; not currently active] 

    “The venerable belief in sacrifice is probably itself a behavior pattern drilled into the subjugated, by which they reenact against themselves the wrong done to them in order to be able to bear it. Sacrifice as representative restoration does not reinstate immediate communication, which had been merely interrupted, as present-day mythologies claim; rather, the institution of sacrifice is itself the mark of an historical catastrophe, an act of violence done equally to human beings and to nature.”–Max Horkheimer and Theodor W. Adorno, trans. Edmund Jephcott

From → Uncategorized

  1. Rachel permalink

    You really can’t fault her.
    1. Your letter was difficult to read because of incorrect use of punctuation and grammar.
    2. You went of on a tangent that had nothing to do with the issue.
    3. Instead of reading the message and taking corrective measures, you chose to complain. The real issue here is not with Brass Ring or the company looking for candidates, but with the candidate themselves. Did you take the actions indicated? Did you switch browsers? A common ‘urban’ definition for craziness is the repeating of the same activity, whilst expecting different results.

    • 1. My letter was not difficult to read. There were some transposition typos, but there was no incorrect spelling or grammar.
      2. The tangent was closely related to the issue.
      3. I chose to complain because the corrective measures were irrelevant to the issue at hand. I was using Google Chrome. I have applied to jobs on Brassring on many different computers, and always with the same result of a technical glitch preventing me from completing the application. I have never had greater success with Firefox or Internet Explorer than with Google Chrome. The real issue is not with the candidate, but with the faulty software that screws up in the middle of a submission. If the system is full of glitches, it is entirely the fault of the employer and the service providers they outsource, and not in the slightest bit the responsibility of the candidate unable to submit for the job because of technical difficulties with the website.

  2. I could not refrain from commenting. Very well written!

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